Exchange and Return Policies

Thank you for shopping with Coffee Bank. We value your trust and strive to provide a fair and smooth shopping experience. Please find our return and exchange policy below:

1. Exchange Policy

Conditions:
- Exchanges can be requested within 7 days of receiving the product.
- Items must be in their original condition: unused, unopened (if applicable), with all accessories and original packaging.
- We do not accept exchanges for items damaged by misuse.
- Shipping costs are covered by the customer unless the mistake is from our side.

How to Request an Exchange:
1. Contact us via email: info@coffeebank.sa  or through our website.
2. Provide the order number and product photos if needed.
3. We will review the request within 7 days and send return instructions.

 2. Refund Policy

Conditions:
- Refunds can be requested within 7 days of delivery.
- Product must be unused and in original condition with packaging.
- Items that are used or damaged are non-refundable.
- Non-returnable items include: customized ground coffee or any product not in its original condition.
- Sale items may not be eligible for a refund unless defective.
- Return shipping costs are borne by the customer unless the item is faulty.

 Refund Method:
- Refunds are issued via the original payment method within 7 days of receiving and inspecting the product.
- For card payments, processing time may vary depending on your bank.
- For cash-on-delivery orders, the refund will be transferred to a bank account or e-wallet as agreed.

3. Contact Us

📧 Email: bank@coffee.sa
📞 Phone: 0540000  
🌐 Website : www.coffeebank.sa

We reserve the right to refuse any request that does not comply with our terms.

We appreciate your trust in us!